Frequently Asked Questions
WHERE IS MY ORDER?
You will receive an email once your order has been dispatched which will contain your tracking information.
Please track your order using the tracking information provided and if you experience any problems please email our customer services team directly for further assistance on email@example.com
Please quote your order number and name in the subject title.
HOW DO I GO ABOUT CANCELLING/AMENDING MY ORDER?
If you would like to cancel or amend your order, please get in touch with us immediately and a member of our team will happily assist.
Due to the expedited nature of the picking and packing process we cannot always guarantee that order(s) can be cancelled or amended. We suggest getting in touch immediately for any requested changes.
Please note if we cannot adhere to your request due to your order being processed before your cancellation or order amendment has been received, you will be responsible for any return costs of the item(s). From then on necessary refunds will be processed once items are back on our premises and will be confirmed via email.
I'VE RECEIVED INCORRECT/FAULTY ITEM(S)
If in the rare circumstance, a member of the Gym Religion team has dispatched the incorrect item to you, please contact us immediately. Provide your order number and a photo of what you have received and we'll rectify the problem quickly and efficiently. All postage costs you pay to return the incorrect item will be reimbursed.
I HAVE CHOSEN THE INCORRECT SIZE/ITEM
If you have accidentally chosen the incorrect item or size in your order, please fill out the returns form that can be found in the ‘Returns’ section of our website.
Please send it back to us with the items in question and we will process the exchange as soon as it’s received.
We would advise doing this as quickly as possible and via recorded delivery.
THE ITEM I WANT IS OUT OF STOCK
If the product you're after is out of stock, please contact us and we will endeavour to inform you when & whether we're expecting the item back in stock.
We appreciate how frustrating it is that the particular item you are after is currently unavailable. The reason we continue to advertise these is simply because we would like you to get a scope for our full product range.